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For a good cooperation - General Terms and Conditions

Focus on Switzerland


For all our offers and sales, the following terms of sale and delivery (GTC) apply exclusively. Deviating or additional agreements are only valid if they have been expressly written agreed. Our terms and conditions can be changed at any time. Delivery terms and settlement rates are set separately and published on our B2B platform.


HAWIS AG only supplies resellers of textile or general advertising material. Customers are thus promotional products dealers, textile printers, embroideries, commercial agencies, advertising agencies, workwear retailers, retailers and online retailers, as long as they are proven to be active in this field.


Our stock lists, sales document and offers are not binding. The decisive factor is the price valid on the day of delivery. Details according to the "Tariffs".


For international price transparency, all prices quoted in the catalogue and on the Internet exclude customs and custom clearance costs as well as the statutory value added tax. We reserve the right to make price corrections due to changed purchase prices, changed exchange rates or customs duties as well as other unforeseeable cases. Final sales prices are recommended retail prices incl. VAT. Invoices will be sent by e-mail or by post according to the supplement "Tariffs". There is no minimum order value, small quantity surcharges are regulated in the supplement "tariffs". The terms of payment are 30 days net and 2% discount in 10 days after the invoice date. The customer shall be in default if he does not pay HAWIS AG within 30 days of the invoice delivery or equivalent payment schedule. In case of late payment, we charge dunning fees in the amount of CHF 15.

Delivery times

All agreed delivery dates are reference dates and non-binding. Deliveries are usually made in 48h (depending on the time and day of the week) from receiving your order and sent as a priority shipment. We are entitled to partial deliveries at any time. Deliveries are at the expense and risk of the recipient. We reserve the right to deliver only against advance payment or cash on delivery. Cancellations and claims for damages in the event of delays or non-delivery cannot be accepted. Details according to the supplement "Tariffs".


Payment must be made within 30 days after the invoice date. The delivered goods remain our property until full payment. The customer hereby authorizes us to enter a corresponding register entry. We are entitled to demand the goods back, even if part of the purchase price has already been paid. In the event of default of payment, we reserve the right to withhold further deliveries and to withdraw from all contracts and obligations without prior extension of deadlines. In case of default of payment, expenses, default interest and dunning fees will be charged. Unauthorized deductions will be charged. Offsetting against counterclaims is not permitted. If the financial situation of the buyer deteriorates after the conclusion of the contract or if he is in arrears with his payments, we are entitled either to deliver in good time (in advance) or to withdraw from the contract.


Our customers can cancel the contract within 30 days with the provided goods return delivery note stating reasons. To maintain the cancellation period, the timely dispatch of the revocation or the thing is sufficient. The revocation must be sent to:

HAWIS AG, Sonnmattstrasse 11, 9532 Rickenbach

The invoiced goods will be paid by the buyer. After receipt of the goods at HAWIS AG, this will be checked, and a credit note will be issued if the reasons are justified. The credit note is to be deducted for next orders and their payment. The payment of the returned goods is subject to the payment conditions. Usually a processing fee of 20% of the prices of the goods remains charged, whereby no customs, customs clearance or other surcharges on the prices of goods are refunded.

End of revocation

The right of withdrawal does not apply to the delivery of goods that have been made to customer specifications or clearly tailored to personal needs (for example, processed goods) as well as underwear and socks and individually packed shirts and blouses after unpacking. A change of goods cannot take place at any time.

Shipping and packaging

The choice of appropriate shipping and packaging at the expense of the buyer remains optional. Benefit and risk are always transferred to the buyer at the latest at the time of shipment from our warehouse locations. Shipping and packaging costs are charged depending on the carrier and the scope of delivery per package according to our tariff list. Free of charge delivery is granted with an order amount of more than CHF 285.-.


The buyer must inspect the goods immediately upon receipt with all due care in terms of quantity, dimensions and quality and within 10 days at the latest, arriving at us to reprimand all defects. We guarantee that defective goods are replaced with a new order and corresponding delivery and the defective goods will be credited by note at 100%. Any further claims or damages receivable are excluded. Conversion and reduction are excluded. Any claim against us is subject to the purchaser proven care in the treatment and proper storage of the goods.

Guarantee, liability, complaint

If there is a defect in the goods, the statutory provisions on liability for defects shall apply. We accept no liability for damage resulting from incomplete, late or unsuccessful delivery, if caused by fire, strikes, lockouts, force majeure or other circumstances beyond our control. In the case of non-delivery or delay in delivery by upstream suppliers, we are entitled, if the goods are not or not temporarily deliverable despite the prior conclusion of a corresponding purchase agreement, to withdraw from the contract. We undertake to inform the customer immediately about the unavailability and to reimburse counter-payments immediately. We are liable for intent and gross negligence of our employees. The same applies to the personal liability of employees, representatives and vicarious agents. The statutory claims of our customers are not waived by the above limitations of liability.

Each order goes through several control mechanisms and still we cannot exclude mistakes in picking or wrong original packaging. In such cases, we endeavour to fulfil the delivery as quickly as possible and at our own expense. In any case, it is on the buyer to inspect goods before processing; For processed goods, we assume no liability in any case. Colour names and size specifications are not subject to any standards and do not allow conclusions to be drawn regarding assumptions. Different manufacturers use the same information about colours and sizes and still they are different due to designer, material origin, material application and many other influences. However, catalogue and screen colours often differ from the colour of the product, with colours and sizes also being influenced by different treatments (washing and drying). In any case, we recommend the sampling of textiles before large orders.

Law and Jury

Applicable is Swiss law. Jury for all disputes is CH-9532 Rickenbach (TG).

Rickenbach, 11th April 2019